TAXATION IN NORTH AMERICA
TNA-DT		Deloitte Touche

  TECHNIQUES IN BUSINESS CREDIT MANAGEMENT
TBCM-RDRR	R.D. "Rusty" Rutherford
		A logical & systematic approach to the problems faced by today's credit executive.  Published Division, NACM. 

  TELECOLLECTIONS WORKSHOP
TW-OB		Ohio Bell

  TELEPHONE COLLECTION: DOMESTIC AND INTERNATIONAL SOLUTIONS 
TC-EVV		Emile Van Veen & Eric A. MacDonald
		Provides information on how to collect your money quickly and more efficiently. Also explores methods for improving your customer service.

  UNDERSTANDING FINANCIAL STATEMENTS
		Lyn M Fraser & Aileen Ormiston
		Contents include an overview of financial statements, the balance sheet, income statement and statement of stockholders equity, statement of cash flows, the analysis of financial statements, and more. 4th Edition through 7th Edition.

  UNDERSTANDING FINANCIAL STATEMENTS ~ Instructors Manual
		Lyn M Fraser & Aileen Ormiston
		Contents include an overview of financial statements, the balance sheet, income statement and statement of stockholders equity, statement of cash flows, the analysis of financial statements, and more. 4th Edition through 6th Edition.

  USING CREDIT TO SELL MORE
UCSM-DEM	Donald E. Miller 
		The salesman's view to his customers about credit.  What guidance the credit manager should provide to the salesman.  Avoiding problems before they happen.

  WHAT EVERY SUPERVISOR SHOULD KNOW
WSSK-LRB		Lester R. Bittel
		Long considered the standard in its field, the sixth edition of this practical, point-by-point guide to every major supervisory issue is now available in paperback. It contains new discussions of such timely topics as the ways in which recent environmental trends and innovations affect productivity . . . the impact of competency guidelines, computer surveillance, and expanding employee rights . . . and more. 30 line drawings

  WITHOUT THE PUNCHES, RESOLVING DISPUTES WITHOUT LITIGATION
WP-SPD		Stephen Patrick Doyle, Roger Silve Haydock, 1991 
		Dispute resolution methods, Arbitration, Arbitration Procedures, Arbitration Hearings, Mediation, Mediation Process, Negotiations, Strategies & Techniques

  YOU MAKE THE CREDIT CALL
YMCC -BPM	Published by NACM
		By Basil P. Mavrovitis, CCE, CCM
		74 Interactive Case Studies in Credit Management

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