“COMMON EXCUSES Customers Use to Delay Payment, and How Collectors Should Respond” Webinar

You’ve heard a million excuses from customers for delaying payments and even though the excuses may be invalid, unbelievable, even ridiculous, we must be prepared to address them in a way that will improve our ability to collect. In this presentation, we will examine dozens of excuses customers use, including these:

• We filed for bankruptcy protection last week.
• We are waiting for a new loan to close.
• Sorry, I don’t have time to speak with you about this right now.
• I need to pay our key suppliers first.
• We’re having cash flow problem.
• The owner is deceased.
• The payment terms are Net 60 days, not Net 30 days.

You’re welcome to submit additional questions during the program , or you can submit your favorite customer excuses when you register.