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“COMMON EXCUSES Customers Use to Delay Payment, and How Collectors Should Respond” Webinar

July 15, 2020 @ 9:00 am - 10:00 am

You’ve heard a million excuses from customers for delaying payments and even though the excuses may be invalid, unbelievable, even ridiculous, we must be prepared to address them in a way that will improve our ability to collect. In this presentation, we will examine dozens of excuses customers use, including these:

  • We filed for bankruptcy protection last week.
  • We are waiting for a new loan to close.
  • Sorry, I don’t have time to speak with you about this right now.
  • I need to pay our key suppliers first.
  • We’re having cash flow problem.
  • The owner is deceased.
  • The payment terms are Net 60 days, not Net 30 days.

You’re welcome to submit additional questions during the program , or you can submit your favorite customer excuses when you register.


July 15, 2020
9:00 am - 10:00 am
Event Category:


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