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“Phone-Power Collections” Webinar
December 10, 2020 @ 9:00 am - 10:00 am
80% of collectors wander through the collection process with no clear plan in place. This Webinar will provide a step-by-step process for collectors to use to collect past-due balances quickly.
One goal is to give you an edge in your interactions with delinquent debtors when it comes to competing with other creditor companies for (a) the customer’s attention and (b) for whatever limited funds they have to pay creditors like you.
Especially now, it is important that collectors excel when it comes to convincing customers to pay past-due balances sooner rather than later. This program will make it more likely that you get paid first. This program covers these 7 steps:
1) Call preparation
2) Appropriate conduct
3) Your initial demand for payment
4) The common excuses
5) The best way to respond to these excuses
6) Getting and confirming the customer’s commitment
7) The follow up!