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Webinar: Collection Principles “Why we continue to have Debtors”
January 11 @ 9:00 am - 10:00 am
In this fast-paced hour devoted entirely to successful collection techniques; creditor, educator, author, former business owner, and occasional debtor, David Balovich discusses the numerous collection techniques available, past, present, and future, and the reason for their successes and failures.
» Learn both the common sense and creative remedies available when dealing with customers and the causes for non-payment.
» Learn how collecting begins with the receipt of the applicant’s credit application and the methods available to ensure prompt payment.
» Learn when the customer purchase order terms is not a valid excuse for the customer to pay beyond your terms of sale.
» Learn the four objectives in collections.
» Learn why contacting the customer when the invoice is past due is the biggest mistake most collectors make and sours their relationship with the customer.
» And more…………
Meet your Speaker: David Balovich is presently the Northern Region Credit Manager for Holt Cat, the largest Caterpillar dealer in the United States. Prior to assuming his present position with Holt, David operated a successful credit consulting and training business for over 25 years. David attained the CBF designation from the National Institute of Credit and was the first Texas recipient of the ABCE (CCE) designation from the NACM. David is the co-author of Credit & Collection Policy and Procedures for Small to Mid-Size Business and is adjunct faculty in the Dallas Community College system.