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X-WR-CALDESC:Events for BCMA
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DTSTART;TZID=America/Chicago:20230719T090000
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SUMMARY:WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business
DESCRIPTION:In today’s business environment\, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business! \nPlease join Eddy Sumar who will discuss the value of: \n Defining the customer\n Learning about the Triangle of Dependency\n The qualities & roles of a true Customer Service Professional\n Mastering a Can-Do-Attitude\n Learning how to avoid the pitfalls of bad customer service\n Becoming skillful at handling difficult customers: learn to DEFUSE \n  \nWCA members receive a discounted rate for registration. For more information\, view the flyer here\, or register online here.
URL:https://www.wcacredit.org/event/webinar-a-customer-service-adventure-customer-service-its-everybodys-business/
LOCATION:WebEx
CATEGORIES:Educational Webinar
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