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DTSTART;TZID=America/Chicago:20230719T090000
DTEND;TZID=America/Chicago:20230719T100000
DTSTAMP:20260525T011903
CREATED:20221025T185839Z
LAST-MODIFIED:20230605T175226Z
UID:15562-1689757200-1689760800@www.wcacredit.org
SUMMARY:WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business
DESCRIPTION:In today’s business environment\, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business! \nPlease join Eddy Sumar who will discuss the value of: \n Defining the customer\n Learning about the Triangle of Dependency\n The qualities & roles of a true Customer Service Professional\n Mastering a Can-Do-Attitude\n Learning how to avoid the pitfalls of bad customer service\n Becoming skillful at handling difficult customers: learn to DEFUSE \n  \nWCA members receive a discounted rate for registration. For more information\, view the flyer here\, or register online here.
URL:https://www.wcacredit.org/event/webinar-a-customer-service-adventure-customer-service-its-everybodys-business/
LOCATION:WebEx
CATEGORIES:Educational Webinar
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DTSTART;TZID=America/Chicago:20230621T090000
DTEND;TZID=America/Chicago:20230621T100000
DTSTAMP:20260525T011903
CREATED:20221014T164744Z
LAST-MODIFIED:20230605T174817Z
UID:15546-1687338000-1687341600@www.wcacredit.org
SUMMARY:Webinar: Phone Power Collections "Six Steps to Improve Cash Flow"
DESCRIPTION:“Six Steps to Improve Cash Flow” \nMany people believe personal contact via phone is the most effective way to improve collections. True or false? True!!!! \nWhen contacting a customer in person or by phone\, speaking to them gives the customer a sense of sincerity and commitment to solving their problem as to why they are not paying. This assumes your customer is not using you as a bank\, on the verge of bankruptcy/ bankrupt but just not happy with your company’s goods or services. \nPhone Power Collections/Six-step process shows the collector the holistic approach to collection throughout the organization (all departments) working together to improve cash flow and reduce over dues. The holistic approach to collections allows the collector to become intimately familiar with the products or services sold. \nWCA members receive a discounted rate for registration. For more information\, view the flyer here\, or register online here.
URL:https://www.wcacredit.org/event/webinar-order-to-cash-process-the-11-step-process-for-effective-efficient-sales-to-cash-success/
LOCATION:WebEx
CATEGORIES:Educational Webinar
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230607T090000
DTEND;TZID=America/Chicago:20230607T100000
DTSTAMP:20260525T011903
CREATED:20230526T150206Z
LAST-MODIFIED:20230605T174410Z
UID:16182-1686128400-1686132000@www.wcacredit.org
SUMMARY:Webinar: Domestic Credit Insurance
DESCRIPTION:Webinar: Domestic Credit Insurance \nThere are many facets to Managing Credit Risk. Analysis\, Leverage\, and Relationships to name a few. If you spend your time and energy on process and analysis\, you likely aren’t maximizing the relationships\, internal & external\, that will make you and your organization successful. \nJoin us as we walk through several real-world case studies from organizations who utilize Credit Insurance for their domestic sales\, and why they chose to go that route. \n  \nFor more information\, view the flyer here\, or register online here.
URL:https://www.wcacredit.org/event/webinar-domestic-credit-insurance/
LOCATION:WebEx
CATEGORIES:Educational Webinar
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