BCMA

WEBINAR: Emerging Challenges for the Credit Department, and How to Manage or Control them
2023-08-16 09:00 - 10:00 (America/Chicago) | WebEx
In this interactive program, we will discuss or examine various issues and emerging trends that make it harder for your credit department and the credit team members to achieve goals and be successful. We will explore…
 Common problems and challenges that you and your organization face now, or may face soon
 The need to not lose focus on internal and external customers wants and needs while addressing emerging challenges
 The idea is that you’ll need to consider and evaluate multiple possible solutions to the challenges you face
 The importance of a team-based approach to controlling new and emerging challenges
 When, and how to take action to address the challenges you face
When and how to evaluate the results of your actions to ensure your efforts are on target and effective… and how to ensure your efforts have not created new.

For more information, view the flyer here, or register online here.

WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business
2023-07-19 09:00 - 10:00 | WebEx
In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business!
Please join Eddy Sumar who will discuss the value of:
 Defining the customer
 Learning about the Triangle of Dependency
 The qualities & roles of a true Customer Service Professional
 Mastering a Can-Do-Attitude
 Learning how to avoid the pitfalls of bad customer service
 Becoming skillful at handling difficult customers: learn to DEFUSE

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

Closed in Observance of Independence Day
2023-07-03 - 2023-07-04

MN Electrical Product Suppliers Industry Credit Group & Golf Outing
2023-06-21 12:00 - 17:00 | Edinburgh USA, 8700 Edinbrook Crossing, Minneapolis, MN, 55443, United States

Webinar: Phone Power Collections "Six Steps to Improve Cash Flow"
2023-06-21 09:00 - 10:00 | WebEx
“Six Steps to Improve Cash Flow”
Many people believe personal contact via phone is the most effective way to improve collections. True or false? True!!!!
When contacting a customer in person or by phone, speaking to them gives the customer a sense of sincerity and commitment to solving their problem as to why they are not paying. This assumes your customer is not using you as a bank, on the verge of bankruptcy/ bankrupt but just not happy with your company’s goods or services.
Phone Power Collections/Six-step process shows the collector the holistic approach to collection throughout the organization (all departments) working together to improve cash flow and reduce over dues. The holistic approach to collections allows the collector to become intimately familiar with the products or services sold.
WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.
