“Six Steps to Improve Cash Flow” Many people believe personal contact via phone is the most effective way to improve collections. True or false? True!!!! When contacting a customer in person or by phone, speaking to them gives the customer a sense of sincerity and commitment to solving their problem as to why they are […]

In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business! Please join Eddy Sumar who will discuss the value of:  Defining the customer […]

In this interactive program, we will discuss or examine various issues and emerging trends that make it harder for your credit department and the credit team members to achieve goals and be successful. We will explore…  Common problems and challenges that you and your organization face now, or may face soon  The need […]

In this fast-paced hour devoted entirely to the legal aspects that affect the daily operations of the successful credit and collection department, David Balovich discusses the numerous day-to-day legal occurrences that credit professionals deal with that can affect productivity, success, and failures. Learn the difference between Credit Agreements and Credit Applications and why Credit Applications […]