BCMA

Appleton Construction Group Meeting
2023-09-21 12:00 - 14:00 (America/Chicago) | Wilder’s Bistro, 2639 S Oneida St, Appleton, WI, United States

MN Electrical Product Suppliers Industry Credit Group
2023-09-20 12:30 - 14:30 | Edinburgh USA, 8700 Edinbrook Crossing, Minneapolis, MN, 55443, United States

Webinar: Legal Aspects of Credit & Collections
2023-09-20 09:00 - 10:00 | WebEx
In this fast-paced hour devoted entirely to the legal aspects that affect the daily operations of the successful credit and collection department, David Balovich discusses the numerous day-to-day legal occurrences that credit professionals deal with that can affect productivity, success, and failures.

Learn the difference between Credit Agreements and Credit Applications and why Credit Applications are becoming obsolete.
Learn the importance of knowing your customer’s correct legal name.
Learn about the pitfalls of personal and corporate guarantees and how to make them effective.
Learn when the customer’s purchase order terms is a valid reason for the customer to pay beyond your terms of sale and how to avoid it.
Learn how and the importance of being a secured creditor and easy it is to become one.
Learn about the Unclaimed Property Act and its requirements.

For more information, view the flyer here, or register online here.

WEBINAR: Emerging Challenges for the Credit Department, and How to Manage or Control them
2023-08-16 09:00 - 10:00 | WebEx
In this interactive program, we will discuss or examine various issues and emerging trends that make it harder for your credit department and the credit team members to achieve goals and be successful. We will explore…
 Common problems and challenges that you and your organization face now, or may face soon
 The need to not lose focus on internal and external customers wants and needs while addressing emerging challenges
 The idea is that you’ll need to consider and evaluate multiple possible solutions to the challenges you face
 The importance of a team-based approach to controlling new and emerging challenges
 When, and how to take action to address the challenges you face
When and how to evaluate the results of your actions to ensure your efforts are on target and effective… and how to ensure your efforts have not created new.

For more information, view the flyer here, or register online here.

WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business
2023-07-19 09:00 - 10:00 | WebEx
In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business!
Please join Eddy Sumar who will discuss the value of:
 Defining the customer
 Learning about the Triangle of Dependency
 The qualities & roles of a true Customer Service Professional
 Mastering a Can-Do-Attitude
 Learning how to avoid the pitfalls of bad customer service
 Becoming skillful at handling difficult customers: learn to DEFUSE

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

Closed in Observance of Independence Day
2023-07-03 - 2023-07-04

MN Electrical Product Suppliers Industry Credit Group & Golf Outing
2023-06-21 12:00 - 17:00 | Edinburgh USA, 8700 Edinbrook Crossing, Minneapolis, MN, 55443, United States
