Credit & Collections Manager

Flexsteel Industries


Develops, administers, and controls credit and collection programs and processes for a $500 million public furniture manufacturer and marketer in Dubuque, Iowa.


  • Partners with the internal organization to establish a credit policy and credit terms which appropriately balance outstanding credit risk with business opportunity
  • Partners with the corporate controller and treasurer to develop, improve or implement collections policies and procedures to improve cash flow and reduce past due balances
  • Oversees investigation and establishment of credit levels for all customers
  • Leads the effective and efficient execution of all credit and collections efforts by the company including resource planning and departmental cost controls
  • Brings forward ideas and drives improvement throughout credit and collections processes and operations for the company
  • Creates actionable and informative dashboards for management review on financial health of the company’s customer base and receivables



  • Bachelor’s degree in Finance, Business Administration or related; equivalent experience in the payments industry may be considered
  • 4 years credit management working with a portfolio of customers
  • Knowledge of bankruptcy and related protection laws and procedures to facilitate effective risk management and collections
  • Excellent written and verbal communication skills
  • Proven ability to effectively communicate with internal and external stakeholders and work collaboratively with interdepartmental teams to achieve desired results
  • Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously
  • Must possess strong attention to detail, high analytical capability, and problem-solving skills
  • Proven track record of implementing process improvements
  • Strong organizational and project management skills
  • Proficient knowledge of MS Office, including Word, Excel, and PowerPoint
  • SAP Experience preferred

For consideration, please send your resume, cover letter and salary expectations to Brandie Wheeler