About the Business Credit Management Association
Regardless of whether your company is large, medium or small, the one consistent common denominator of all business concern is the timely and efficient conversion of your companies sales/receivables into cash, and the proper extension of business credit while minimizing exposure to bad debts.
BCMA – Wisconsin is the credit persons support and professional management organization. Our organization provides you with:
- The latest techniques in managing your receivables
- Optimal techniques in tactful collection, fraud and bad debt avoidance and;
- The opportunity for education that will raise the performance and efficiency of your credit and collection personnel to the highest level
Important and cost savings opportunities to maximize your credit and collections effectiveness are available:
Your company needs membership in the BCMA. Utilization of the above programs and additional services will reduce your credit administration costs & improve your collections and cash flow. Take advantage of all BCMA has to offer and receive a multi-fold return on your investment.
PROVIDING EXCEPTIONAL CUSTOMER SERVICE
March 10, 2022
9:00 a.m. – 10:00 a.m. CST
Speaker: David Balovich, Holt Cat Credit Manager
In this fast-paced hour webinar devoted entirely to customer service; creditor, educator, author, former business owner, and occasional debtor, David Balovich will discuss the importance of customer service and skills necessary for providing exceptional customer service.
» Learn the importance of a customer service mission statement
» Learn the six common reasons customers leave
» Learn the skills necessary for providing exceptional customer service
» Learn the four objectives in collections.
» Learn what customers really want from their suppliers
- $65 BCMA/WCA Members
- $79 all others