Educational Training & Certifications
Comprehensive Credit Professional Training Series
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
- Each training course is approximately one (1) hour long.
- Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
- To meet accreditation eligibility requirements, students must complete all courses in each module.
- Additional core competencies are required for both CPC and CCP accreditation.
- WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
Industry Webinars
Click HERE to see the complete list of 2024 Webinars. WCA members receive a discounted rate for registration.
In this fast-paced hour devoted entirely to the legal aspects that affect the daily operations of the successful credit and collection department, David Balovich discusses the numerous day-to-day legal occurrences that credit professionals deal with that can affect productivity, success, and failures.
For more information, view the flyer here, or register online here.
This interactive program will explore best practices when customers are sold, acquired, merged, or filed for bankruptcy. Each scenario will offer strategies to protect the creditor company’s accounts receivable. We’ll discuss effective actions to take and pitfalls to avoid. Additionally, the program will cover strategies to reduce financial risks, increase sales while managing credit risks, and maintain customer relationships. We’ll also focus on proactive measures to handle legal challenges, fulfill contractual obligations, and improve debt recovery in these evolving business situations.
For more information, view the flyer here, or register online here.
Conflict is always a possibility when dealing with customers in credit management. How you manage that conflict will determine whether you have a satisfied paying customer or a delinquent and belligerent debtor.
For more information, view the flyer here, or register online here.
** NEW in 2024** Webinars On-Demand
- Each webinar is approximately 30 minutes long unless otherwise stated.
- Webinars can be taken at your own pace.
- Purchase individually, or sign up for multiple for a discounted rate.
- Credit Department Management
- B2B Debt Collection Best Practices
- Financial Statement Analysis
- Credit Risk Management
- Negotiation and Conflict Resolution
- Legal Aspects for B2B Creditors
For more information, view the flyer here.