Educational Training & Certifications
Comprehensive Credit Professional Training Series
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
- Each training course is approximately one (1) hour long.
- Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
- To meet accreditation eligibility requirements, students must complete all courses in each module.
- Additional core competencies are required for both CPC and CCP accreditation.
- WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
Industry Webinars
Click HERE to see the complete list of 2024 Webinars.
Implementing smart policies can significantly improve collections for businesses. In the interactive program, we will discuss and examine 15 policies to enhance the B2B debt collection process.
Whether you are managing a team or part of a team, great leadership skills are universally admired and respected and will give you the confidence to achieve maximum success in your chosen career.
During this fast-paced and revealing Webinar Barry Elms will demonstrate:
- How to be an effective leader using the best of both traditional and servant leader skill sets.
- Understanding the importance of emotional intelligence as a leadership factor.
- How to stay motivated and achieve maximum performance from yourself and your team.
- How to develop a professional leadership image
- How to use time management as an effective leadership tool
- 8 leadership qualities that will enhance your career
Card payments continue as the fastest-growing payment form in the B2B space. Card issuers continue to increase rewards to cardholders, and are marketing cards for companies to pay their supply chains. Visa and MasterCard have amended their rules to allow suppliers to surcharge the interchange fee. But with a nationwide surcharge rollout, suppliers have to consider 10 states that have enacted no-surcharge laws. In Canada, credit card companies are preparing to adopt surcharge rules as well.
WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.
** NEW in 2024** Webinars On-Demand
- Each webinar is approximately 30 minutes long unless otherwise stated.
- Webinars can be taken at your own pace.
- Purchase individually, or sign up for multiple for a discounted rate.
- Credit Department Management
- B2B Debt Collection Best Practices
- Financial Statement Analysis
- Credit Risk Management
- Negotiation and Conflict Resolution
- Legal Aspects for B2B Creditors
For more information, view the flyer here.