Educational Training & Certifications
Comprehensive Credit Professional Training Series
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
- Each training course is approximately one (1) hour long.
- Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
- To meet accreditation eligibility requirements, students must complete all courses in each module.
- Additional core competencies are required for both CPC and CCP accreditation.
- WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
Industry Webinars
Click HERE to see the complete list of 2024 Webinars.
Simply we have debtors because our company has elected to provide the goods and services it sells on credit terms to our customers.
The question is why do we have past-due debtors who continue to owe us beyond the terms our company has provided them?
In this fast-paced hour we will discuss:
- The reasons why our customers are past due- it’s not what you think.
- How to manage the past due customers- you can change the way they pay your invoices.
- Credit rights- the tools available to ensure prompt payment of your invoices.
WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.
Implementing smart policies can significantly improve collections for businesses. In the interactive program, we will discuss and examine 15 policies to enhance the B2B debt collection process.
Card payments continue as the fastest-growing payment form in the B2B space. Card issuers continue to increase rewards to cardholders, and are marketing cards for companies to pay their supply chains. Visa and MasterCard have amended their rules to allow suppliers to surcharge the interchange fee. But with a nationwide surcharge rollout, suppliers have to consider 10 states that have enacted no-surcharge laws. In Canada, credit card companies are preparing to adopt surcharge rules as well.
WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.
** NEW in 2024** Webinars On-Demand
- Each webinar is approximately 30 minutes long unless otherwise stated.
- Webinars can be taken at your own pace.
- Purchase individually, or sign up for multiple for a discounted rate.
- Credit Department Management
- B2B Debt Collection Best Practices
- Financial Statement Analysis
- Credit Risk Management
- Negotiation and Conflict Resolution
- Legal Aspects for B2B Creditors
For more information, view the flyer here.