Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
MORE INFORMATIONCOURSE LIST
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
CERTIFICATION PATHAPPLICATION
Industry Webinars

Click HERE to see the complete list of 2024 Webinars.  WCA members receive a discounted rate for registration.

Acquired, Sold, Merged, or Goes Bankrupt – What to do  (September 11, 2024; 9:00 am CT)

This interactive program will explore best practices when customers are sold, acquired, merged, or filed for bankruptcy. Each scenario will offer strategies to protect the creditor company’s accounts receivable. We’ll discuss effective actions to take and pitfalls to avoid. Additionally, the program will cover strategies to reduce financial risks, increase sales while managing credit risks, and maintain customer relationships. We’ll also focus on proactive measures to handle legal challenges, fulfill contractual obligations, and improve debt recovery in these evolving business situations.

For more information, view the flyer here, or register online here.

Conflict Management for Credit Professionals (September 25, 2024; 9:00 am CT)

Conflict is always a possibility when dealing with customers in credit management. How you manage that conflict will determine whether you have a satisfied paying customer or a delinquent and belligerent debtor.

For more information, view the flyer here, or register online here.

Effective Collections – The Art of Getting Paid (October 16, 2024; 9:00 am CT)

We all heard the expression: “A sales is not a sale until the cash is in the bank.” Thus, credit professionals are vital in the generation, maintenance, and preservation of a company’s profit and cash flow.  Why? Because they are at the heart of the collection process! Effective Collections is an art that, once mastered, will yield positive results in cashflow management, customer goodwill and loyalty, and increased sales.

For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at nicolet@wcacredit.org.
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.