Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
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Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
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Industry Webinars

Click HERE to see the complete list of 2025 Webinars.  WCA members receive a discounted rate for registration.

Sales and Credit – Partnership for Profit (April 16, 2025; 9:00 am CT)

Cooperation between sales and credit is a vital component to the success of every business. During this fast-paced and informative webinar, Barry Elms will demonstrate the strategies needed to foster a long-lasting and mutually rewarding relationship between the two departments. This is a “don’t miss” webinar for both credit and sales personnel.

For more information, view the flyer here, or register online here.

Smart Credit Policies that Improve Collections (May 14, 2025; 9:00 am CT)

Implementing smart policies can significantly improve collections for businesses. In the interactive program, we will discuss and examine a number of specific policies and practices to enhance the B2B debt collection process.

For more information, view the flyer here, or register online here.

The Future of Credit Management: Insight from 400 Credit Leaders (June 3, 2025; 9:00 am CT)

Join Eli and Nauman from NetNow for an insightful webinar exploring the latest trends and innovations shaping the Accounts Receivable (AR) and credit management landscape. Drawing from a survey of 400 credit leaders, we’ll dive into key findings, discuss emerging challenges, and highlight how technology is transforming the industry.

For more information, view the flyer here, or register online here.

Rolling out a Credit Card Surcharge Program: Hot Topics & Best Practices (June 18, 2025; 9:00 am CT)

Card payments continue to be the fastest-growing payment form in the B2B space. Card issuers continue to increase rewards to cardholders and market cards for companies to pay their supply chains. Since the class action settlement, Visa and MasterCard amended their rules to allow suppliers to surcharge their customers their cost of acceptance. What are the recent card network rule changes? What is the status of state no-surcharge laws with a nationwide surcharge rollout, including litigation challenges and State Attorney General Opinions?

For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at nicolet@wcacredit.org.
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.