Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
Industry Webinars
CashFlow Management with a Twist – The Seven Essential C’s  (October 18, 2023; 9:00 am CT)

“Cash is King” and Cashflow is the lifeblood of the business enterprise.

In this webinar, we will underscore the value of wise cashflow management and will highlight the Cashflow Essentials – the Seven Cs: 1) Compliance 2) Contribution 3) Consumption 4) Conservation 5) Cushion 6) Compassion with Community 7) Change

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

How to Become a More Successful Collector (November 16, 2023; 9:00 am CT)

Being a collector is stressful and challenging.  If you’re a collector who is looking for ideas about how to become more effective and more efficient and less stressed, this presentation is for you.  In this interactive program, Michael Dennis will discuss the nine best practices in B2B debt collection, the ten commandments of B2B collections, ten ways to become more effective starting immediately, tools, and tips for addressing and resolving common excuses often used by customers to delay payment.

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

Financial Ratios & Credit Risk Analysis (December 20, 2023; 9:00 am CT)

In this 90-minute interactive webinar, Michael Dennis will examine the most important financial ratios for conducting a comprehensive credit risk analysis and learn how to use them effectively. We will review a number of real-life examples and improve your skills.

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.