Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
Industry Webinars

Click HERE to see the complete list of 2024 Webinars.

Leadership Skills for Credit Professionals (May 29, 2024; 9:00 am CT)

Whether you are managing a team or part of a team, great leadership skills are universally admired and respected and will give you the confidence to achieve maximum success in your chosen career.

During this fast-paced and revealing Webinar Barry Elms will demonstrate:

  • How to be an effective leader using the best of both traditional and servant leader skill sets.
  • Understanding the importance of emotional intelligence as a leadership factor.
  • How to stay motivated and achieve maximum performance from yourself and your team.
  • How to develop a professional leadership image
  • How to use time management as an effective leadership tool
  • 8 leadership qualities that will enhance your career


WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

Rolling out a Credit Card Surcharge: Hot Topics & Best Practices (June 19, 2024; 9:00 am CT)

Card payments continue as the fastest-growing payment form in the B2B space. Card issuers continue to increase rewards to cardholders, and are marketing cards for companies to pay their supply chains. Visa and MasterCard have amended their rules to allow suppliers to surcharge the interchange fee. But with a nationwide surcharge rollout, suppliers have to consider 10 states that have enacted no-surcharge laws. In Canada, credit card companies are preparing to adopt surcharge rules as well.


WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.