Conflict is always a possibility when dealing with customers in credit management. How you manage that conflict will determine whether you have a satisfied paying customer or a delinquent and belligerent debtor.

During this revealing and informative webinar, Barry Elms will share with you:

• How to differentiate between relationship and transactional conflict
• How to use the 5 elements to conflict resolution
• Understanding the 4 steps to effective conflict management
• How to deal with controlling power players and avoid escalating the conflict
• The 6 keys to finding mutual value solutions to conflict issues