Webinar: Providing Exceptional Customer Service

In this fast-paced hour webinar devoted entirely to customer service; creditor, educator, author, former business owner, and occasional debtor, David Balovich will discuss the importance of customer service and skills necessary for providing exceptional customer service.

»  Learn the importance of a customer service mission statement

»  Learn the six common reasons customers leave

»  Learn the skills necessary for providing exceptional customer service

»  Learn the four objectives in collections.

»  Learn what customers really want from their suppliers

Did you know?

• According to US News and World Report, the average American business loses 15% of its’ customer base each year.
• Customers who stop buying from one business and go to another will do so not because of price or shoddy product but rather because of poor or indifferent customer service. Source: The Wall Street Journal

Click HERE to register