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WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business
July 19 @ 9:00 am - 10:00 am
In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business!
Please join Eddy Sumar who will discuss the value of:
Defining the customer
Learning about the Triangle of Dependency
The qualities & roles of a true Customer Service Professional
Mastering a Can-Do-Attitude
Learning how to avoid the pitfalls of bad customer service
Becoming skillful at handling difficult customers: learn to DEFUSE