WEBINAR: A Customer Service Adventure: Customer Service: It’s Everybody’s Business

In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business!

Please join Eddy Sumar who will discuss the value of:

 Defining the customer
 Learning about the Triangle of Dependency
 The qualities & roles of a true Customer Service Professional
 Mastering a Can-Do-Attitude
 Learning how to avoid the pitfalls of bad customer service
 Becoming skillful at handling difficult customers: learn to DEFUSE

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.