Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
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Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
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Industry Webinars

Click HERE to see the complete list of 2026 Webinars.  WCA members receive a discounted rate for registration.

The Art of Gerring Paid (March 18, 2026; 9:00 am CT)

In this exciting and fast-paced webinar, The Art of Getting Paid, Barry Elms will share valuable strategies to maximize cash flow and reduce past-due balances. Attendees will learn the importance of effective collection skills and how to build confidence in the collections process. Barry will cover three key communication techniques for successful collections, along with methods for profiling past-due customers to better understand their situations. He will also provide insights on prioritizing collection calls and introduce six practical ways to motivate customers to pay today. This session is designed to equip you with the tools needed to improve your collections efforts and boost your business’s financial health.

For more information, view the flyer here, or register online here.

Advanced Collections & Negotiation Skills (April 15, 2026; 9:00 am CT)

The Advanced Collections & Negotiation Skills webinar is a dynamic and informative 75-minute session designed to equip participants with the essential skills for negotiating effectively with customers facing cash flow issues. This webinar will cover key strategies, including the five elements crucial for gaining agreement in collections-related negotiations, as well as how to utilize six trading variables to develop mutually beneficial solutions for cash flow problems. Additionally, participants will learn to prioritize the seven key principles of professional negotiation, helping them approach complex financial situations with confidence and expertise.

For more information, view the flyer here, or register online here.

Trade Credit Insurance (May 20, 2026; 9:00 am CT)

Protect your cash flow and grow with confidence. This webinar provides a concise overview of trade credit insurance—how it works, what risks it covers, and how it helps businesses protect against customer non-payment while supporting growth and financing.

Learn who trade credit insurance is right for, common use cases, and practical ways it can strengthen your risk management strategy.

For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at nicolet@wcacredit.org.
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.