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Webinar: Phone Power Collections “Six Steps to Improve Cash Flow”

June 21, 2023 @ 9:00 am - 10:00 am

“Six Steps to Improve Cash Flow”

Many people believe personal contact via phone is the most effective way to improve collections. True or false? True!!!!

When contacting a customer in person or by phone, speaking to them gives the customer a sense of sincerity and commitment to solving their problem as to why they are not paying. This assumes your customer is not using you as a bank, on the verge of bankruptcy/ bankrupt but just not happy with your company’s goods or services.

Phone Power Collections/Six-step process shows the collector the holistic approach to collection throughout the organization (all departments) working together to improve cash flow and reduce over dues. The holistic approach to collections allows the collector to become intimately familiar with the products or services sold.

WCA members receive a discounted rate for registration. For more information, view the flyer here, or register online here.


June 21, 2023
9:00 am - 10:00 am
Event Category:




Nicole Thompson