“Six Steps to Improve Cash Flow” Many people believe personal contact via phone is the most effective way to improve collections. True or false? True!!!! When contacting a customer in person or by phone, speaking to them gives the customer a sense of sincerity and commitment to solving their problem as to why they are […]

In today’s business environment, a company can achieve a higher level of sales and competitive advantage through customer goodwill and loyalty by pursuing customer service at all levels. A company cannot afford not to be customer-centric. Customer service is everybody’s business! Please join Eddy Sumar who will discuss the value of:  Defining the customer […]