Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
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Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
CERTIFICATION PATHAPPLICATION
Industry Webinars

Click HERE to see the complete list of 2026 Webinars.  WCA members receive a discounted rate for registration.

Rolling out a Credit Card Surcharge Program: Hot Topics & Best Practices (September 16, 2026; 9:00 am CT)

Attorney, Scott Blakeley will break down the latest hot topics surrounding credit card surcharging and share best practices for rolling out a compliant, transparent, and customer-friendly program. Attendees will gain practical insights into what’s allowed, what’s changing, and how to avoid common pitfalls when introducing or optimizing a surcharge strategy.

For more information, view the flyer here, or register online here.

Collection Principles: Understanding Why Debtors Persist  (October 21, 2026; 9:00 am CT)

In every business, maintaining healthy cash flow is crucial. Yet, despite robust credit policies and diligent follow-ups, businesses often find themselves facing outstanding debts. Why do debtors persist, and how can organizations navigate this challenge effectively?

Join David Balovich as we delve into the core principles of collections and uncover the reasons businesses continue to experience outstanding debts. We will explore practical strategies, real-world examples, and actionable insights to help you manage collections more effectively while maintaining positive customer relationships.

For more information, view the flyer here, or register online here.

Legal Aspects of Credit & Collections (December 16, 2026; 9:00 am CT)

In today’s fast-paced business environment, managing credit and collections is more than just a numbers game—it’s a legal minefield. This webinar is designed to equip business owners, finance professionals, and credit managers with the knowledge they need to navigate the complex legal landscape of credit and collections. From understanding consumer and commercial credit laws to implementing compliant collection practices, this session will help you reduce risk while optimizing cash flow.

For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at nicolet@wcacredit.org.
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.