Educational Training & Certifications

WCA strives to provide you with the tools and resources you need for business and career success.  We develop original content and partner with industry organizations to create and deliver timely, relevant, and industry-specific conferences and training seminars.  Whether virtually or in person, WCA has the solutions you need to set your business on the path to success.
Comprehensive Credit Professional Training Series
Developed in collaboration with the American Society of Credit & Collection Professionals (ASCCP), this course series is designed to provide comprehensive training for individuals in credit and collection professions. Program participants earn or maintain their Certified Professional Collector (CPC) or Certified Credit Professional (CCP) accreditation.
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Training for Certified Professional Collectors (CPC) & Certified Credit Professionals (CCP)
Application for Certified Professional Collector (CPC) and Certified Credit Professional (CCP) designations typically require five years of on-the-job experience. But with successful completion of the CPC and CCP training modules and passing scores on all related exams — applicants are eligible for certification, with Credentialing Standards Board (CSB) approval, after one year of work experience in the business credit and/or collection fields.
Training for the Certified Professional Collector (CPC) & the Certified Credit Professional online, at your pace. Courses can be taken individually, and used for professional training or a series of courses can be taken to fulfill certification requirements for either the Certified Credit Professional (CCP) or the Certified Professional Collector (CPC) accreditation. To meet eligibility requirements for accreditation, students must complete all courses in each module. In addition, certain core competencies are required for both the CPC and the CCP accreditations.
About the courses:
  • Each training course is approximately one (1) hour long.
  • Courses may be taken individually for training purposes or as a full series to fulfill CCP or CPC accreditation requirements.
    • To meet accreditation eligibility requirements, students must complete all courses in each module.
    • Additional core competencies are required for both CPC and CCP accreditation.
  • WCA uses Dropbox to deliver course recordings. A free download link will be provided with your course confirmation.
CERTIFICATION PATHAPPLICATION
Industry Webinars

Click HERE to see the complete list of 2025 Webinars.  WCA members receive a discounted rate for registration.

Success Strategies for Credit Professionals (October 15, 2025; 9:00 am CT)

Building a successful career in Credit Management requires developing a series of effective skills and strategies. During this revealing and inspirational webinar, Barry Elms will demonstrate what it takes to maximize success in your chosen career.

For more information, view the flyer here, or register online here.

Six Steps to Improve Cash Flow with Phone Power Collections (November 19, 2025; 9:00 am CT)

When contacting a customer in person or by phone, speaking to them, gives the customer a sense of sincerity and commitment to solving their problem as to why they are not paying. This assumes your customer is not using you as a bank, on the verge of bankruptcy/ bankrupt but just not happy with your company’s goods or services.

Phone Power Collections, The Six Step Process shows the collector the holistic approach to the collection throughout the organization (all departments) working together to improve cash flow and reduce over dues. The holistic approach to collections allows the collector to become intimately familiar with the products or services sold.

For more information, view the flyer here, or register online here.

How to Improve Collection Performances Immediately (December 17, 2025; 9:00 am CT)

If there was an EASY button for improving collection performance in your company, this program is that button. In this interactive and fast-paced program, we will examine at least FIFTY ways that you can improve your collection performance starting today.

For more information, view the flyer here, or register online here.

** NEW in 2024** Webinars On-Demand
  • Each webinar is approximately 30 minutes long unless otherwise stated.
  • Webinars can be taken at your own pace.
  • Purchase individually, or sign up for multiple for a discounted rate.
27 different pre-recorded educational webinars on the below subject matters.  
  • Credit Department Management
  • B2B Debt Collection Best Practices
  • Financial Statement Analysis
  • Credit Risk Management
  • Negotiation and Conflict Resolution
  • Legal Aspects for B2B Creditors

For more information, view the flyer here.

To register for any of our Educational Opportunities, complete the registration form or email Nicole Thompson at nicolet@wcacredit.org.
Register Online Here
10-Minute Tips10-Mintue Tips to help yourself and your Credit Department
ScholarshipsOpportunities abound for you and your staff to take advantage of scholarship grant dollars available to eligible members!
Events CalendarCalendar version showing all of the Events offered by BCMA, WCA, and/or ICE.